Customer Support Specialist
New
H
HireframeOrganic Food
PhilippinesPart-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Customer serviceSlackCustomer support
Requirements
- Previous customer support or customer service experience.
- Excellent written English communication skills.
- Strong empathy and conflict-resolution abilities.
- Ability to remain calm and professional when assisting frustrated customers.
- Highly organized with strong attention to detail.
- Comfortable working independently and managing multiple follow-ups.
- Experience using Slack.
- Experience with Gorgias or similar help desk platforms is a plus.
- Ability to learn product knowledge quickly and confidently assist customers.
Responsibilities
- Respond to customer support inquiries regarding products, orders, shipments, and general account questions.
- Resolve issues involving lost, stolen, delayed, or damaged shipments.
- Process eligible replacement and reshipment orders.
- Coordinate with shipping insurance providers to submit and track claims.
- Communicate with third-party logistics (3PL) partners through Slack to resolve order fulfillment issues.
- Follow up with logistics and insurance partners to ensure reimbursements are received.
- Maintain detailed records of customer support cases and resolutions.
- Prepare weekly customer support reports on tickets, claims, and satisfaction ratings.
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