Customer Support Associate
W
WorkstreamHR Technology
Manila, Philippines, Must be willing to work following the US time zoneFull-TimeMiddle
SalaryNot specified
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Job Details
- Languages
- Must be fluent in English both verbal and written.
- Experience
- 1 to 3 years
- Required Skills
- Customer support
Requirements
- 1 to 3 years of experience as a Customer Support Specialist or in a similar role.
- Fluent in English, both verbal and written.
- Previous experience in phone support.
- Proficiency with help desk software and remote support tools.
- Ability to work a regular shift during US hours.
- Reliable high-speed primary and backup internet connection (at least 50 Mbps).
- Adaptability to changing processes in a startup environment.
- Willingness to attend occasional in-person meetings in Metro Manila.
Responsibilities
- Provide prompt and accurate support via phone, email, and chat.
- Maintain high service standards, including rapid response times and high CSAT scores.
- Escalate issues to engineering or internal teammates when necessary.
- Proactively follow up with clients until issues are fully resolved.
- Assist in training junior staff and participate in product testing.
- Support the Customer Success team with client setups and platform modifications.
- Create and update documentation, including knowledge base articles and video walkthroughs.
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