Bilingual Customer Support Representative (Polish/English)
New
M
ModSquadMusic Streaming
Philippines, Pacific Time (PT) for orientation and production hours.Part-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Polish, English
- Required Skills
- MultitaskingTechnical supportCustomer support
Requirements
- Fluency in both Polish and English with professional-level communication skills.
- Experience providing support through inbound messaging.
- Demonstrated ability to handle 3-5 simultaneous chats.
- Dedicated Windows 11 or macOS computer (Chromebooks not supported).
- Minimum 8 GB RAM.
- Stable broadband internet connection (at least 25 Mbps).
- Access to a webcam or smartphone for documentation photos.
- Willingness to install company security software and 2FA app.
- Ability to complete mandatory language assessments in Polish and English.
- Commitment to 40 hours per week during the 8-week orientation period.
- Availability to meet project schedule requirements including weekends.
Responsibilities
- Serve as the primary point of contact for customers on a leading music streaming platform.
- Troubleshoot technical platform issues for end users.
- Respond to customer inquiries using both Polish and English.
- Manage multiple concurrent chat interactions.
- Deliver personalized and memorable customer experiences.
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