French speaking Support Specialist
New
L
LightspeedHospitality Tech
Remote in Belgium. Secondary Locations: Belfast, Ghent, 24x7 team, flexibility on working days and shifts (weekends included)Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- French, English
- Required Skills
- AndroidSaaSiOSTroubleshootingTechnical supportCustomer support
Requirements
- Previous experience in customer service or technical support.
- Excellent verbal and written communication skills in French and English.
- Strong attention to detail with a focus on customer experience.
- Basic proficiency with online, mobile, and desktop platforms: iOS, Android, OSX, and Windows.
- Ability to work flexible days and shifts, including weekends.
- Experience interacting with customers through phone, email, ticketing, and live chat platforms preferred.
- Knowledge or experience in the Hospitality industry is a plus.
- Experience supporting a SaaS product is preferred.
- Experience supporting iOS applications is a plus.
- Interest or experience in computer networking.
Responsibilities
- Serve as the primary point of contact for customers requiring assistance with education or hardware/software investigation.
- Investigate, troubleshoot, test, and resolve hospitality customer issues during service.
- Deliver support via phone, chat, and email while maintaining high service standards.
- Document, track, and resolve interactions using customer support platforms.
- Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team.
- Advocate for and promote improvements to products and services.
- Operate within a rotating schedule to ensure 24x7 customer assistance availability.
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