Business Systems Analyst
R
RithumCommerce Technology
United States - RemoteFull-TimeMiddle
Salary$65,000-$117,000 per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceMicrosoft ExcelRESTful APIsData management
Requirements
- 2+ years of professional experience administering Salesforce and Gainsight.
- Experience configuring enterprise applications, permissions, integrations, and data management.
- Experience supporting APIs, data synchronization, and cross-platform dependencies.
- Ability to translate business requirements into scalable technical solutions.
- Strong analytical and problem-solving skills to resolve technical and data quality issues.
- Proficiency with Microsoft Office, specifically Excel.
- Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for productivity and automation.
- Ability to manage competing priorities for multiple stakeholder groups.
- Bachelor's degree preferred.
- 4+ years of enterprise systems administration experience preferred.
- Relevant certifications (Salesforce, Gainsight, Pendo) preferred.
Responsibilities
- Administer Salesforce for services organizations, including configuration, automation, permissions, and deployments.
- Configure AI capabilities such as Agentforce, AI case summaries, and case classification.
- Administer Gainsight, managing health scoring, automation, programs, and reporting.
- Maintain Salesforce-Gainsight integrations and monitor APIs, data synchronization, and platform performance.
- Administer Pendo configurations, feature enablement, and adoption analysis.
- Troubleshoot system, integration, and data quality issues while minimizing operational disruption.
- Collaborate with IT and business units to translate requirements into scalable platform solutions.
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