Customer Training & Onboarding Specialist
F
FeathrNonprofit Marketing Platform
Remote for candidates located within the United States, Eastern or Central time zones preferredFull-TimeMiddle
Salary$55,000 annually, and up to a 10% bonus potential
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Job Details
- Experience
- 2+ years experience training customers in software adoption or platform implementation; 1 year experience in a software-related/tech product environment
- Required Skills
- Project ManagementSalesforce
Requirements
- 2+ years experience training customers in software adoption or platform implementation.
- 1 year experience in a software-related/tech product environment.
- Proficiency in managing simultaneous projects.
- Proactive problem-solving skills with ability to anticipate obstacles and develop contingency plans.
- Ability to implement and manage processes to track training progress systematically.
- Strong technical communication skills to explain complex concepts to a non-technical audience.
- Accountable, taking personal responsibility for work quality and content.
- Proficiency in Salesforce or similar CRM databases for tracking progress.
Responsibilities
- Become a Feathr Product expert to manage a rotating portfolio of accounts.
- Ensure smooth and efficient platform setup and configuration tailored to customer needs.
- Track account progress and configuration requirements in Salesforce and other databases.
- Provide comprehensive training sessions to new users covering key features, functionalities, and best practices.
- Conduct approximately 5 onboarding calls per day.
- Deliver virtual training and email communication to product users.
- Cultivate enthusiasm among new users by showcasing platform possibilities and capabilities.
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