Training Specialist, PX & Patient Coordinators
J
JobgetherHealthcare
Based in the United StatesFull-TimeMiddle
Salary70,000 - 75,000 USD per year
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Job Details
- Experience
- 2+ years of experience
- Required Skills
- Project ManagementData AnalysisHIPAA
Requirements
- 2+ years of experience in training, learning and development, instructional design, or a related field, preferably within healthcare, patient services, or contact center environments.
- Experience training inside sales teams, patient coordinators, or other performance-driven roles where employee effectiveness impacts business outcomes.
- Demonstrated success facilitating live training sessions for adult learners in both virtual and in-person settings.
- Strong coaching abilities with experience providing actionable feedback and driving measurable behavior change.
- Hands-on experience developing and managing content within an LMS or similar learning platform.
- Experience tracking training metrics, analyzing learner performance, and preparing reports for stakeholders.
- Strong technology skills with the ability to quickly learn new systems, platforms, and digital tools.
- Experience using AI tools such as ChatGPT, Claude, Gemini, Copilot, or AI-enabled learning solutions to improve workflows and content development.
- Excellent communication, organization, and project management skills with the ability to manage multiple priorities.
- Ability to thrive in a rapidly changing environment where processes and priorities evolve frequently.
Responsibilities
- Facilitate live instructor-led training sessions for new hires, covering systems, workflows, call handling practices, compliance expectations, and role-specific processes.
- Deliver targeted remediation and coaching sessions based on quality reviews, performance trends, and leadership feedback.
- Provide individualized coaching and group support to strengthen employee confidence, improve behaviors, and drive measurable performance improvements.
- Design, build, and maintain learning content within the Learning Management System (LMS), including eLearning modules, knowledge checks, job aids, and training resources.
- Transform operational documentation, procedures, and quality standards into clear and engaging learning experiences.
- Use AI-powered tools and modern learning technologies to improve content creation, workflow efficiency, and training effectiveness.
- Track training metrics such as completion rates, assessment results, remediation progress, and time-to-proficiency indicators.
- Prepare reporting and insights for leadership, identifying trends and opportunities to improve curriculum and learner outcomes.
- Maintain accurate training documentation, ensuring content remains current, compliant, and aligned with approved processes.
- Collaborate with Operations, Quality, Document Control, and leadership teams to identify training needs and support business initiatives.
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