Virtual Patient Access Coordinator
New
I
Inizio EngagePharmaceutical Services
United StatesFull-TimeMiddle
Salary49,000 - 91,000 USD per year
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Job Details
- Experience
- 1-2 years
- Required Skills
- HIPAA
Requirements
- Bachelor's degree.
- 1-2 years of industry experience with pharmaceutical or healthcare case management.
- Knowledge of medical or pharmaceutical terminology.
- Experience with health insurance and Rx reimbursement.
- Understanding of HIPAA and privacy laws and requirements.
- Experience with Adverse Event and Product Quality Complaint reporting.
- Ability to maintain compliance with program business rules and standard operating procedures.
- Demonstrated proficiency in software navigation.
- Excellent customer empathy and communication skills.
- Ability to work in a dynamic and culturally diverse workplace.
Responsibilities
- Serve as a patient advocate to coordinate access to medicines for treatment initiation, training, and ongoing shipments.
- Understand patient support needs and interaction preferences to deliver a seamless, tailored experience.
- Provide support to patients and healthcare professionals throughout prior authorization and appeals processes.
- Educate providers and patients on relevant payer policies to ensure therapy continuity.
- Maintain accurate patient coverage status and documentation in designated systems to support data integrity.
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