Associate Director, Novartis Patient Support Enterprise Platform Management
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NovartisHealthcare Technology
Based in the United StatesFull-TimeManager
Salary$145,600 to $270,400 annually
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Job Details
- Experience
- 5+ years of product management, product ownership, technology, or data management experience; at least 3 years of experience supporting patient services, reimbursement operations, or healthcare support programs
- Required Skills
- AgileFigmaProduct ManagementStakeholder managementHIPAA
Requirements
- Bachelor's degree in a relevant field; MBA or advanced degree preferred.
- 5+ years of product management, product ownership, technology, or data management experience within healthcare, life sciences, or another regulated industry.
- At least 3 years of experience supporting patient services, reimbursement operations, or healthcare support programs.
- Strong understanding of patient services technologies and healthcare operational workflows.
- Familiarity with regulatory environments and compliance requirements, including HIPAA, CCPA, or similar frameworks.
- Proven ability to influence stakeholders and deliver results within complex matrix organizations.
- Experience applying user-centered design principles, usability best practices, and interaction design methodologies.
- Knowledge of information architecture, wireframing, prototyping, and design thinking approaches.
- Familiarity with design tools such as Figma, Sketch, or Adobe XD.
- Experience conducting user research, usability testing, and persona development.
Responsibilities
- Define and execute the product vision, strategy, and roadmap for enterprise patient support and agent experience platforms.
- Partner with business, product, engineering, and design teams to prioritize initiatives and deliver scalable technology solutions.
- Gather, document, and maintain product requirements that align with business objectives and user needs.
- Act as the bridge between end users and development teams, translating customer feedback into meaningful product enhancements.
- Drive continuous improvements in agent experience with a focus on usability, transparency, efficiency, and regulatory compliance.
- Develop a deep understanding of patient support operations, including benefit investigations, prior authorizations, co-pay programs, patient consent, refill management, and reimbursement processes.
- Collaborate with franchise teams, IT, vendors, and business stakeholders to ensure alignment and successful product delivery.
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