ServiceNow Technical Consultant
N
NewRocketIT Consulting, ServiceNow
Remote - US Midwest or EasternFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 4+ years’ experience
- Required Skills
- ETLRESTful APIsServiceNow
Requirements
- 4+ years’ experience supporting the implementation, administration, configuration, or development of ServiceNow in at least two capabilities (TSOM, CSM, TI, FSM, OSS, or BSS).
- Experience with integrations using both Mid Servers and cloud-to-cloud methods.
- Hands-on experience with Web Services Integration (SOAP, REST) and bi-directional automated integrations.
- Experience with Data Extraction Technologies such as JDBC, ODBC, or ETL integrations.
- Proven experience implementing ServiceNow Service Catalog and Workflows.
- Strong proficiency in ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
- Undergraduate degree in Computer Science, Computer Engineering, Information Systems, or equivalent work experience.
- Willingness to complete ServiceNow competency certifications and module accreditations.
- Preferred: ITIL Foundation certification.
- Preferred: ServiceNow CSA and CAD certifications.
Responsibilities
- Interface with end-users and stakeholders to gather system requirements for TSOM, CSM, TI, FSM, OSS, and BSS implementations.
- Customize ServiceNow applications, including configuration of UI, workflows, and business logic.
- Configure integrations between ServiceNow and other applications using REST/SOAP web services.
- Interact with technical SMEs to gather environment information for service maps and event management.
- Reflect impact assessment rules within service maps and validate them with stakeholders.
- Participate in user acceptance testing for maps, impact rules, and event management work.
- Promote update sets and data across ServiceNow environments.
- Remediate production incidents related to the implementation scope.
- Maintain operational documentation and SOPs to reduce support risk.
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