ServiceNow Principal Technical Consultant - AI
A
AHEADIT Consulting
United StatesFull-TimePrincipal
Salary160,000 - 190,000 USD per year
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Job Details
- Required Skills
- ServiceNowPrompt EngineeringLLMGenerative AI
Requirements
- Subject matter expert on the ServiceNow platform with demonstrated expertise in AI and agentic capabilities (Now Assist, AI Agents, Predictive Intelligence, Virtual Agent/NLU preferred)
- Expert knowledge on at least two process areas within the ServiceNow platform, with applied AI/automation experience in at least one
- Expert-level development skills on the ServiceNow platform, including scripting for AI Agent configuration, skill building, and workflow orchestration
- Demonstrate deep expertise across multiple technologies, including GenAI/LLM concepts, prompt engineering, and AI governance frameworks
- Ability to articulate trade-offs between architecture approaches, including build-vs-configure decisions for AI capabilities and model/tooling selection
- Strong skills integrating ServiceNow AI capabilities with third-party tools, LLMs, and data platforms
- Strong presentation skills, particularly in communicating AI value and ROI to technical and executive audiences
- Ability to travel as needed, up to 15%
Responsibilities
- Lead project teams to deploy AI and agentic solutions on the ServiceNow platform, including Now Assist, AI Agents, AI Control Tower and AI Agent Orchestration
- Lead complex programs of multiple resources delivering AI-enabled ITSM, ITOM, CMDB/CSDM, HRSD, CSM, SecOps, and ITAM capabilities
- Lead the architecture and design of complex AI/agentic solutions, including prompt design, skill configuration, and workflow orchestration
- Lead client demos and working sessions showcasing GenAI and agentic capabilities
- Lead integration design sessions connecting ServiceNow AI capabilities with third-party LLMs, data sources, and enterprise systems
- Establish and advise on AI governance, responsible AI use, data privacy, and model performance monitoring within ServiceNow deployments
- Participate in pre-sales cycle as AI/agentic technical expert, scoping and positioning AI use cases
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