Advisor Service Centre Representative Bilingual
New
J
JobgetherFinancial Services
Canada, Monday to Friday between 8:00 AM and 8:00 PM ESTFull-TimeEntry
SalaryCA$27.40 to CA$33.80 per hour
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Job Details
- Languages
- Bilingual proficiency in French and English
- Required Skills
- Analytical SkillsProblem SolvingCustomer service
Requirements
- College diploma or equivalent professional experience required.
- Bilingual proficiency in French and English, both written and verbal, is required.
- Strong passion for delivering outstanding client experiences and building positive relationships.
- Excellent written and verbal communication skills.
- Strong desire to learn and develop new skills.
- Ability to collaborate effectively in a team-oriented workplace.
- Flexible and adaptable mindset with the ability to manage changing priorities.
- Strong analytical thinking and problem-solving skills.
- Comfort with adopting new technologies and digital tools.
- High level of organization, accuracy, and attention to detail.
- Ability to work rotating shifts Monday to Friday between 8:00 AM and 8:00 PM EST.
Responsibilities
- Provide exceptional customer service support to investment advisors, advisor support teams, and investors through inbound contact centre interactions.
- Respond to client inquiries by providing accurate information, resolving concerns, and directing requests to the appropriate departments when needed.
- Support advisors and investors with information that helps them make informed decisions regarding short-term and long-term investment strategies.
- Represent the organization professionally by delivering timely, reliable, and client-focused service experiences.
- Communicate effectively in both French and English with clients and colleagues across Canada.
- Apply strong analytical and problem-solving skills to understand client needs and provide appropriate solutions.
- Maintain attention to detail while managing multiple requests and ensuring accuracy in all interactions.
- Adapt to evolving processes, technologies, and service expectations in a fast-paced environment.
- Participate in training, coaching, and continuous development opportunities to strengthen product knowledge and service capabilities.
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