SaaS Customer Success Specialist
New
W
WingSaaS Customer Success
Philippines, US work hoursFull-TimeMiddle
Salary₱65,000 - ₱75,000 a month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Digital MarketingGoogle WorkspaceAccount ManagementTechnical support
Requirements
- Experience in client management, account management, and relationship building.
- Strong understanding of Local SEO and Google Business Profile (GBP) optimization.
- Proficiency with Google Workspace and Local SEO/automation tools.
- Ability to learn new software platforms quickly.
- Capability to explain technical concepts clearly to non-technical users.
- USB Headset with Noise Cancellation feature.
- Working webcam.
- Computer with at least 1.8 GHz processor and at least 4GB RAM.
- Main Internet service speed: at least 25 Mbps cable connection.
- Backup Internet service speed: at least 10 Mbps.
Responsibilities
- Contact new agency accounts within one business day.
- Review and optimize location data, keyword selections, and ranking maps prior to onboarding.
- Lead introductory meetings via Google Meet for platform training and navigation.
- Record and document all onboarding sessions in Google Drive.
- Audit agency accounts to identify growth and upsell opportunities.
- Serve as the primary point of contact for software troubleshooting and training.
- Escalate technical bugs to the tech team with supporting documentation.
- Report on expansion opportunities, onboarding status, and churn risks to the Sales Manager.
View Full Description & ApplyYou'll be redirected to the employer's site
