Executive Director, Biotech Client Experience
New
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LifelancerBiotech Operations
United StatesFull-TimeExecutive
Salary$186,700.00–$248,900.00 / year
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Job Details
- Experience
- 10–15+ years
- Required Skills
- Project ManagementData AnalysisFinancial ManagementChange ManagementRisk Management
Requirements
- Bachelor’s degree required; advanced degree or PMP preferred.
- 10–15+ years of progressive leadership experience in client services, operations, or project management.
- Experience within complex, matrixed organizations.
- Proven experience building and scaling global, mid-to-senior-level teams.
- Demonstrated ownership of enterprise performance metrics tied to revenue, margin, and client outcomes.
- Experience leading multi-region operating models and commercial-to-delivery governance.
- Strong expertise in enterprise strategy execution and organizational design.
- Proven ability in financial and performance management.
- Advanced skills in executive communication and data-driven decision-making.
Responsibilities
- Define and govern the global Client Experience & Onboarding strategy across Biotech portfolios.
- Establish enterprise-wide engagement criteria, intake governance, and prioritization models.
- Design and enforce quality gates, startup KPIs, and lifecycle governance standards.
- Lead, develop, and performance-manage a global team of Associate Directors and Directors.
- Own and report on enterprise performance metrics including startup execution quality and VOC outcomes.
- Lead cross-functional escalation management for high-impact client or operational issues.
- Partner with senior leaders across Sales, Delivery, Finance, and Legal to ensure profitable growth.
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