Bilingual Customer Service Advocate
New
C
CitiFinancial Services
Canada, Ability to work a shift as assigned during business hours operation including statutory holidays and weekends. Must be able to work until 9:00pm M-F, until 6:00pm Saturday / Sunday.Full-TimeEntry
Salary25.38 - 27.95 CAD per hour
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Job Details
- Languages
- French, English
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeCustomer serviceData entry
Requirements
- 1–3 years of experience in a customer-facing, or service-oriented role.
- Must be bilingual – fluent in French and English.
- Proficient in Microsoft Office and Windows operating systems.
- Excellent data entry skills.
- Clear and confident communicator—both verbally and in writing.
- Ability to manage multiple systems and platforms simultaneously in a fast-paced environment.
- High School diploma or equivalent.
- Must have high-speed internet (minimum 10.0Mbps Downstream / 3.0 Mbps Upstream; no dial-up, satellite, or Wi-Fi).
- Must have dedicated quiet workspace.
- Ability to work assigned shifts during business hours, including weekends and statutory holidays.
- Must be able to work until 9:00pm M-F and until 6:00pm Saturday / Sunday.
Responsibilities
- Serve as the first point of contact for clients by handling inbound client calls, evaluating, and resolving inquiries across multiple channels.
- Navigate multiple computer systems and customer service platforms concurrently to address account inquiries.
- Build and maintain working knowledge of Citi's products and services to provide informed, relevant support.
- Identify potential risks within client interactions and apply sound judgment to determine solutions.
- Uphold compliance standards in every client interaction, ensuring decisions reflect ethical conduct and regulatory requirements.
- Deliver a consistently exceptional client experience with a focus on first-call resolution.
- Resolve client disputes and retain relationships by following established guidelines and regulations.
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