IT System Administrator / IT System Technician
New
B
BES SystemhausIT Managed Services
New York, New York, United States. Houston, Texas, United States. Colorado, United States. Michigan, United States. Pennsylvania, United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- DocumentationTroubleshootingTechnical supportCustomer support
Requirements
- High school diploma.
- CompTIA A+ certification.
- 2+ years of technical customer support or help desk experience.
- Strong troubleshooting skills with the ability to isolate and resolve issues quickly.
- Excellent communication skills, including verbal, written, and active listening abilities.
- Ability to compose grammatically correct, concise, and accurate notes.
- Ability to thrive in a fast-paced, technically advanced environment.
Responsibilities
- Maintain availability to receive escalated inbound calls, support tickets, and web chats.
- Interpret customer-reported issues, troubleshoot effectively, provide solutions, and document interactions clearly.
- Support and assist Level I technicians by providing technical direction and answering questions in team communication channels.
- Assess customer technical support needs and route or resolve tickets using documented procedures.
- Provide technical guidance by identifying problems, researching solutions, and guiding clients through corrective steps.
- Proactively create and update knowledge base articles and documentation.
- Achieve predetermined service and performance goals.
- Follow designated workflows and escalation procedures.
View Full Description & ApplyYou'll be redirected to the employer's site
