Program Success Manager
New
S
SpringboardEducation and workforce development
Remote (CA, FL, TX, MA, AZ, NY, and IL)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Time ManagementCustomer SuccessHubSpotGoogle WorkspaceSlackCoaching
Requirements
- 5+ years of experience in advising, customer success, coaching, or consultative sales
- Strong emotional intelligence and the ability to lead with empathy
- Proactive, action-oriented approach with consistent follow-through
- Ability to manage a high volume of conversations and priorities
- Comfortable having direct, supportive conversations that drive action
- Proficiency with HubSpot for communication and tracking
- Experience using Slack for team communication
- Proficiency with Google Workspace for documentation
- Familiarity with AI tools to support efficiency
Responsibilities
- Own a portfolio of students, driving engagement, retention, and completion
- Build strong relationships through consistent outreach (calls, SMS, email)
- Coach students on time management, study habits, and staying accountable
- Proactively reach out to students who are falling behind and help them get back on track
- Navigate sensitive or challenging situations with empathy and sound judgment
- Own overall cohort health, ensuring students are progressing week over week
- Surface risks and wins early to internal teams and partners
- Use student interactions and data to identify trends and at-risk students
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