Social Media Customer Support Agent
New
P
Paleovalley and Wild PasturesFood and Beverage
This is a fully remote U.S.-based position. Candidates must reside and work in one of the following states due to tax and compliance requirements: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MD, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, or WY.Full-TimeEntry
Salary$18 - $21 per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Experience with customer service or social media engagement
- Strong written communication skills
- Comfort working independently and following established processes
- Familiarity with social platforms and Brandwatch is helpful, though not required
Responsibilities
- Respond to private messages across Facebook, Instagram, TikTok, and YouTube
- Reply to comments on posts, ads, and videos using established saved replies
- Maintain a fast response pace and follow brand standards
- Hide or report spam and flag abusive or PR-sensitive comments to the Customer Service team
- Flag unusual trends or customer concerns to the Customer Service team
- Escalate inquiries that require internal review
- Convert complex social inquiries into tickets for the Customer Service team
- Work within Brandwatch to manage incoming social messages and comments
- Follow all brand guidelines, SOPs, and communication instructions
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