Manager of Corporate Application Support Services
New
C
CoviusIT Management
United States, Must be able to collaborate effectively across time zones and attend scheduled meetings during core business hours.Full-TimeManager
Salary$87,360 to $109,200 annualized with a 10% AIP opportunity
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Job Details
- Experience
- 5+ years of experience in an IT technical role; 3-5+ years of recent experience working within a technical ticketing system; 1-3+ years of project management experience; 1-3 years of leadership experience preferred.
- Required Skills
- Project ManagementAgileAzureChange ManagementTroubleshooting
Requirements
- 5+ years of experience in an IT technical role
- 3-5+ years of recent experience working within a technical ticketing system (Atlassian preferred)
- 1-3+ years of project management experience
- 1-3 years of leadership experience with a geographically distributed team preferred
- Strong technical knowledge of Azure, M365 and Active Directory
- Strong project management skills including knowledge of project management methodology
- Ability to communicate effectively both verbally and in writing
- Ability to lead people and manage processes to achieve organizational goals
- Bachelor’s in information technology or a business discipline preferred
- Agile-related training and certification preferred
Responsibilities
- Provide oversight of project activities and resolve escalated issues to support successful project delivery.
- Identify opportunities for automation, drive process innovation, and implement efficient and scalable ways of working.
- Provide regular project reporting to leadership and key stakeholders.
- Gather and review IT related data to identify trends and areas for improvement.
- Collaborate across the organization to support and refine IT processes that meet the future needs of the business.
- Oversee the development and growth of the team including coaching, performance management, etc.
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