Customer Retention Specialist
New
S
Staff Outsource SolutionsFitness and Exercise
United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Customer serviceGoogle WorkspaceRelationship building
Requirements
- Previous experience in customer service, retention, sales, or call center roles is preferred
- Excellent verbal and written English communication skills
- Comfortable making outbound calls and speaking with customers daily
- Strong interpersonal and relationship-building skills
- Ability to handle customer concerns professionally and positively
- Goal-oriented with the ability to meet call and retention targets
- Strong organizational and multitasking skills
- Proficient in using CRM systems, Google Workspace, or similar tools
- Reliable internet connection and a quiet working environment
- Gym, fitness, or membership-based industry experience is a plus
Responsibilities
- Make outbound calls to members who are not actively using the gym
- Encourage inactive members to return and utilize gym services
- Build strong relationships with members and provide excellent customer service
- Identify member concerns or reasons for inactivity and provide appropriate solutions
- Promote gym programs, memberships, and special offers when applicable
- Maintain accurate records of customer interactions and follow-ups
- Coordinate with internal teams regarding member concerns and retention efforts
- Meet daily and weekly call or retention goals
- Assist in improving overall member satisfaction and engagement
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