- Deliver best-in-class customer service through inbound and outbound phone, email, and other methods.
- Assist customers with placing new orders, updating existing ones, and resolving any order-related questions or issues.
- Process returns, exchanges, warranties, and refunds efficiently.
- Provide timely and transparent updates on order status, backorders, and shipments.
- Act as the voice of the customer, document recurring issues, and recommend improvements.
- Maintain self-service resources such as help articles and guides.
- Collaborate closely with Fitment, Fulfillment, and Production teams to ensure seamless resolution.
- File, track, and report on shipping carrier claims.
Customer serviceMS OfficeGoogle Workspace+2 more