Account Manager - Strategic Segment

New

ElevenLabsAI / B2B SaaS

Remote-first, so it can be executed from anywhere in the United States, ET, CT, MT, or PT timezones is requiredFull-TimeSenior

SalaryCompetitive on target earnings (OTE) structure with a split of 70% base and 30% variable.

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Job Details

7+ years of experience in Customer Success, Strategic Account Management, or Enterprise Partnerships in B2B SaaS, Developer Tools, or AI/ML products.
At least 3 to 5 years in a senior or strategic role with documented individual performance outcomes.
Demonstrated history of managing large, complex enterprise accounts with proven NRR and expansion results.
Experience running full-cycle expansion motions, including building business cases and navigating procurement.
Proven ability to build and maintain genuine relationships at the C-suite level.
Strong technical aptitude with familiarity in AI concepts, API integrations, and SDKs.
Ability to hold technical discussions with engineering teams without relying on solutions engineers.
Experience in the voice AI, audio AI, or conversational AI space is preferred.
Experience selling or expanding into multiple products within a platform is preferred.

Manage full commercial relationship and success for 5 to 15 high-value strategic accounts.
Drive Net Revenue Retention (NRR) and lead end-to-end contract renewals.
Identify and execute expansion and cross-sell opportunities within the platform.
Advise customers on technical aspects like agent design, voice customization, and API/SDK integrations.
Navigate complex, multi-stakeholder enterprise environments to build business cases and secure partnerships.
Monitor account health and proactively identify risks or growth opportunities outside of formal review cycles.

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