Business Process Specialist
New
P
PropertyseOperations, Property Management
Bogotá, Bogota, Colombia. mexico city, Mexico City, Mexico. buenas aires, Argentina. lima, PeruContract
Salary not disclosed
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Job Details
- Languages
- C1/C2 or higher proficiency in English
- Required Skills
- Business IntelligenceMicrosoft ExcelDocumentationGoogle SheetsProcess improvement
Requirements
- C1/C2 or higher proficiency in English.
- Strong process-mapping and documentation ability.
- Proficiency in analysis and charting using Excel, Google Sheets, or BI tools.
- Comfortable with public speaking and interviewing customers.
- Experience creating professional presentations.
- Ability to work with incomplete information to establish order and next steps.
- Strong attention to detail while maintaining a focus on business objectives.
- Ability to work across multiple customers, tools, workflows, and priorities.
- Must use own computer with reliable internet connection (2 screens preferred).
Responsibilities
- Lead structured discovery with customers and internal teams to document current work processes.
- Convert conversations, recordings, and system notes into clear process maps and Standard Operating Procedures (SOPs).
- Create checklists, escalation rules, decision points, and training materials.
- Define requirements for business automation, AI workflows, and system integrations.
- Review current property management workflows to identify gaps and recommend improvements.
- Manage customer onboarding handoffs to ensure operational continuity across teams.
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