Enterprise Customer Success Manager
New
S
SteerAutomotive Software
United States (Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCustomer SuccessHubSpotAccount Management
Requirements
- 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).
- Proven history of driving world-class retention metrics.
- Exceptional presentation, project management, and relationship skills.
- Ability to command a room of executive stakeholders.
- Demonstrated success managing the entire post-sale lifecycle.
- Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models is a plus.
- Experience using HubSpot, Slack, or Google Workspace is preferred.
- Prior experience assisting with customer onboarding design or building CS frameworks.
Responsibilities
- Own the enterprise lifecycle, including account planning, QBRs, renewal readiness, and expansion identification.
- Help design Steer's enterprise CS framework and strategic playbooks to support high-value accounts.
- Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations.
- Create clear account plans for top-tier accounts to provide visibility into enterprise health, GRR, and NRR.
- Lead onboarding transitions, coordinate reporting, and resolve complex issues proactively.
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