Inside Sales Associate
New
J
JobgetherLogistics and Sales
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisProblem SolvingCustomer serviceAccount ManagementCRM
Requirements
- Experience in inside sales, customer service, account management, or a related commercial role.
- Strong verbal and written communication skills with a professional phone presence.
- Ability to build rapport with customers and handle a variety of client interactions.
- Strong problem-solving skills with the ability to investigate issues and recommend solutions.
- Comfortable analyzing customer data, account activity, and business trends.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, organized, and capable of working independently while contributing to a team.
- Strong attention to detail and commitment to delivering high-quality customer experiences.
- Proficiency with standard business tools and customer management systems is an asset.
Responsibilities
- Conduct outbound sales calls and routine follow-ups with existing and prospective customers to maintain and grow revenue.
- Analyze customer shipping history and account activity to identify trends, opportunities, and relevant discussion points.
- Use customer insights to ask targeted questions and recommend appropriate solutions based on business needs.
- Address and resolve customer concerns related to billing, shipping, and service issues in a timely and professional manner.
- Build and maintain positive relationships with customers through consistent communication and reliable support.
- Identify opportunities to increase customer engagement, retention, and overall satisfaction.
- Document customer interactions, follow sales processes, and maintain accurate account information.
- Collaborate with internal teams to resolve issues and support customer success.
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