Online Technical Support Analyst
J
JobgetherTechnical Support
IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeAnalytical SkillsTroubleshootingTechnical supportCRMCustomer support
Requirements
- Graduate or postgraduate degree in any discipline.
- 1–3 years of professional experience in customer support, technical support, operations, or a related field.
- Strong analytical, reasoning, and problem-solving skills with excellent attention to detail.
- Effective written and verbal communication skills.
- Strong customer service mindset with the ability to handle inquiries professionally.
- Ability to manage multiple priorities, meet deadlines, and perform effectively under pressure.
- Self-motivated approach with the ability to work independently and take initiative.
- Strong organizational and time management skills.
- Ability to collaborate effectively with cross-functional and geographically distributed teams.
- Proficiency in Microsoft Office applications.
- Experience with ticketing systems, customer service platforms, or knowledge management tools is an advantage.
- Previous experience in technical support, customer operations, or quality analyst roles is desirable.
Responsibilities
- Provide professional and timely support to internal and external customers through appropriate communication channels.
- Diagnose and resolve online access, platform functionality, and system-related issues.
- Develop a strong understanding of internal systems, products, and processes to deliver effective solutions.
- Follow established procedures to collect, analyze, and document customer information for ticket resolution.
- Manage customer requests according to defined Service Level Agreements (SLAs), quality standards, and response timelines.
- Collaborate with global teams to resolve issues and escalate complex cases when required.
- Maintain clear communication with customers and internal stakeholders throughout the support process.
- Identify opportunities for process improvements and contribute to continuous improvement initiatives.
- Support the creation and maintenance of process documentation and knowledge base resources.
- Contribute to customer experience initiatives and help improve overall service delivery.
View Full Description & ApplyYou'll be redirected to the employer's site
