Online Technical Support - Senior Analyst
New
J
JobgetherCustomer Success
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisMicrosoft OfficeCustomer SuccessTroubleshootingProcess improvementTechnical support
Requirements
- Bachelor's degree or postgraduate qualification in a relevant field.
- 2–4 years of experience in technical support, customer service, operations, or a related role.
- Strong analytical, reasoning, and problem-solving skills with attention to detail.
- Excellent written and verbal communication skills.
- Demonstrated ability to troubleshoot technical issues and learn new business systems.
- High level of proficiency with Microsoft Office applications.
- Strong organizational and time management skills to prioritize tasks and meet deadlines.
- Ability to work independently and collaborate effectively within global teams.
- Commitment to continuous learning and high-quality customer service.
Responsibilities
- Provide technical support to internal and external customers worldwide through multiple communication channels.
- Investigate and resolve platform access issues by analyzing system behavior and platform integrations.
- Manage customer requests within established Service Level Agreements (SLAs).
- Collaborate with global support teams and cross-functional stakeholders to resolve complex issues.
- Contribute to continuous improvement by documenting processes and enhancing knowledge base articles.
- Identify opportunities to optimize operational processes for local and global implementation.
- Mentor colleagues and share knowledge to support team development.
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