Analista de Customer Service Pl

New

JobgetherSupply Chain

BrazilFull-TimeMiddle

Salary not disclosed

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Job Details

Bachelor’s degree completed in Administration, Engineering, Logistics, Supply Chain, or related fields.
Solid professional experience in Supply Chain, Customer Service, logistics, planning, or transportation.
Experience managing orders and coordinating activities across multiple internal teams.
Strong understanding of Order to Delivery and Order Fulfillment processes.
Knowledge of supply chain operations including planning, distribution, and customer service workflows.
Experience analyzing service level indicators such as OTIF and operational performance metrics.
Proficiency with Microsoft Office tools.
Experience with ERP systems such as SAP (asset).
Experience with Power BI for reporting and analysis (plus).
Strong analytical skills with the ability to identify trends and investigate issues.
Excellent communication and collaboration skills.

Manage the complete order flow from Order to Delivery, ensuring accuracy, prioritization, and compliance with delivery timelines.
Schedule and allocate orders by region, ensuring correct assignment, full demand fulfillment, and cost optimization.
Monitor and analyze key performance indicators such as OTIF, CSL/CXSL, costs, volume, order aging, and delivery performance.
Proactively prevent product availability issues at points of sale by monitoring inventory levels.
Act as a key interface between Commercial, Planning, Operations, Procurement, and Finance teams.
Manage critical orders and support exception handling.
Support transportation partner performance management by monitoring delivery quality and deadlines.
Identify opportunities to improve processes and monitoring tools.

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