Account Expert
New
O
OmnisendEcommerce Marketing
South America / Argentina / Colombia / BrazilFull-TimeMiddle
SalaryGross salary starting from 1200 EUR/month based on experience + commission depending on individual results
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Job Details
- Languages
- English
- Experience
- 1-2 years
- Required Skills
- Project ManagementDigital MarketingCustomer SuccessSaaSHubSpot
Requirements
- 1-2 years of customer success-related experience.
- Fluency in English language.
- Understanding of main digital marketing metrics (opens, clicks, conversions).
- Proven track record of creative problem-solving.
- Experience discussing business and sales topics during renewals or cancellations.
- Excellent communication skills via chat, phone, video conference, and email.
- Comfortable using WeChat as a communication tool.
- Strong time management skills and ability to work independently.
- Familiarity with tools such as Slack, Zoom, Intercom, Mixpanel, HubSpot, and G-Suite.
- Experience in e-commerce, SaaS, project management, or marketing is a plus.
Responsibilities
- Establish yourself as a trusted advisor for Omnisend’s top-tier customers.
- Develop revenue-increasing digital marketing strategies for managed accounts.
- Onboard new clients, assisting with contact migration and campaign setup.
- Provide proactive guidance through regular meetings and timely responses.
- Conduct QBRs and establish/achieve quarterly customer goals.
- Review customer dashboards to resolve issues and ensure consistent messaging.
- Keep merchants updated on product releases and new features.
- Document troubleshooting and problem resolution steps.
- Contribute feedback to Product/Engineering teams to drive platform improvements.
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