Account Manager

New

MAPPAB2B SaaS / MarTech

Brazil / LATAMFull-TimeMiddle

Salary3,000 - 4,000 USD per month

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Job Details

3–6 years of experience in Account Management, Customer Success, or other client-facing roles.
Preferred experience within B2B SaaS, MarTech, Digital Marketing, or SEO.
Experience managing multiple client accounts and engaging with senior or enterprise stakeholders.
Strong communication, relationship management, and problem-solving skills.
Ability to quickly learn technical products and collaborate effectively with Product and Engineering teams.
Familiarity with SEO/GEO, LLMs, or AI Search is a strong plus.
Self-driven, highly organized, and comfortable working in a fast-paced, startup environment.
Proficiency in Channel Account Management and Enterprise Sales Management.
Experience with Business Management practices.
Knowledge of Large Language Model (LLM) concepts.

Manage a portfolio of customer accounts and serve as their primary point of contact.
Build trusted relationships with key stakeholders, including senior leadership and executive teams.
Drive customer adoption, engagement, retention, and long-term success.
Lead customer onboarding, business reviews, and ongoing strategic discussions.
Understand customer objectives and translate business needs into actionable product feedback.
Partner closely with Product and Engineering teams to communicate customer requirements and advocate for product improvements.
Coordinate client-facing deliverables and ensure a high-quality customer experience.
Identify opportunities for account growth, expansion, and additional value creation.
Maintain accurate account records and communication history within HubSpot or a similar CRM.
Stay informed on AI search, LLMs, SEO, and industry trends to effectively advise customers.

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