Associate Billing Specialist - LATAM
New
C
CloudbedsHospitality Software
Location: Latin America, Monday–Friday, 12:00 PM–9:00 PM UTCFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in English and Portuguese
- Required Skills
- Microsoft ExcelAnalytical SkillsCustomer serviceGoogle Sheets
Requirements
- Previous experience in billing support, subscription management, or customer service.
- High attention to detail and a proven ability to make high-stakes decisions.
- Strong written, verbal, and analytical skills with excellent problem-solving abilities.
- Confidence in declining requests while taking accountability for decisions made.
- Familiarity with billing or subscription management procedures.
- Commitment to continuous improvement and learning new skills.
- Strong time management and organizational skills.
- Proficiency in Excel and Google Sheets.
- Fluent in English and Portuguese.
Responsibilities
- Address billing and subscription inquiries, escalating complex issues when necessary.
- Efficiently manage and process billing tickets (emails) and calls while taking ownership of follow-ups.
- Resolve delicate customer billing situations, including compensation requests.
- Gather details for credit and refund requests and handle finance-related inquiries.
- Analyze billing ticket trends and propose improvements to enhance the customer experience.
- Contribute to billing support articles and tutorials to expand internal and external knowledge base.
- Participate in task-force projects and assist with the end-of-the-month processes as needed.
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