Technical Support Specialist
New
L
LeadVentureTechnical Support
Only candidates living in Mexico will be considered for this positionFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years computer and software service experience; minimum of 1 years supporting customer applications via phone.
- Required Skills
- Microsoft ExcelMicrosoft OfficeTechnical supportCRMCustomer support
Requirements
- Associates Degree in Computer Science or related field (preferred).
- Minimum of 2 years computer and software service experience in a fast-paced business environment (preferred).
- Minimum of 1 years supporting customer applications via phone in a technical help desk environment.
- Proficiency in Microsoft Office suite including Outlook, Word, and Excel.
- Experience with CRM software.
- Strong writing skills for instructions, emails, and chat responses.
- Ability to identify, analyze, and solve complex computer problems.
- Understanding of Windows folder and registry structure.
- Ability to communicate technical information clearly to non-technical users.
- Experience working in a remote or hybrid environment using video conferencing and collaboration tools.
Responsibilities
- Provide first level technical support for customer software applications.
- Sign into the email, phone, and chat queues to respond to customer requests.
- Initiate, update, track and close tickets through the work order system.
- Maintain required paperwork, records, and support logs.
- Document and alert supervisors of trends in customer issues.
- Escalate complex technical issues to appropriate staff.
- Recommend process improvements.
- Educate customers to be experts on software products.
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