Head of Strategic Accounts, Iron
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Iron by MoonPayFintech / Crypto
Spain - Hybrid / Poland - Remote / Portugal - Hybrid / South Africa - Hybrid / Romania - Remote / United Kingdom - Hybrid / Spain - Remote / Portugal - Remote / South Africa - Remote / London / United Kingdom - RemoteFull-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementCustomer Success
Requirements
- Significant experience in Strategic Account Management, Strategic Partnerships, Customer Success, or Commercial leadership.
- Proven track record of building and leading high-performing teams.
- Demonstrated success in owning and growing a strategic book of business at scale, focusing on net revenue growth.
- Expertise in building and maintaining relationships with C-suite, founders, and operational stakeholders.
- Strong commercial leadership instincts for closing growth opportunities within enterprise accounts.
- Deep understanding of payments, fintech infrastructure, stablecoins, treasury, or banking ecosystems.
- Experience translating customer and market intelligence into product and commercial strategy.
- Excellent communication and executive stakeholder management skills.
- Ability to lead complex commercial negotiations and executive-level business reviews.
- Highly organized and proactive with the ability to operate independently in a fast-paced environment.
Responsibilities
- Define and run the strategic account management model including playbooks, segmentation, and success metrics.
- Carry the number for net revenue retention and expansion across the strategic book of business.
- Serve as the primary executive partner to founders, C-suite, and product leadership at strategic customer accounts.
- Influence product and engineering roadmaps by synthesizing market signals and customer needs into actionable direction.
- Lead complex commercial negotiations, contract renewals, and pricing strategy for strategic partners.
- Run executive business reviews to identify co-development opportunities and monitor long-term account health.
- Develop competitive intelligence by tracking market dynamics and rival positioning to refine commercial strategy.
- Collaborate across Sales, Product, Engineering, Operations, and Compliance to ensure exceptional commercial outcomes.
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