Technical Account Manager
New
A
Aria SystemsCloud Monetization
Remote in UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementStakeholder managementTechnical support
Requirements
- Experience in a customer-facing role supporting enterprise-level technical implementations or transformation programs.
- Experience interfacing with executive stakeholders.
- Ability to lead efforts to navigate, escalate, and manage technically complex customer requests.
- Proven ability to manage projects involving distributed enterprise systems with high transaction volumes.
- Strong communication skills with the ability to influence at all levels of the organization.
- Excellent time management and organizational skills.
- Ability to manage customer expectations and facilitate win-win situations.
- Comfortable working autonomously within a remote team.
- Ability to travel as needed (typically less than 15%).
Responsibilities
- Develop trusted relationships with key technical and business stakeholders.
- Understand customer trends, analyze patterns, and identify action plans for issue prevention and risk mitigation.
- Partner with Customer Success and Sales to deliver monthly or quarterly business reviews.
- Collaborate with Technical Support, Engineering, and Product Management to understand and advocate for customer requirements.
- Act as a strategic advisor to ensure differentiated delivery of support.
- Identify revenue expansion opportunities.
- Proactively monitor systems and engage with technical issues on behalf of clients.
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