Associate Manager, Field Services (Southeast)
B
Boston ScientificMedical Devices
This is a remote, field-based role based in the Southeast U.S. region.Full-TimeManager
Salary81,000 - 153,900 USD per year
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Job Details
- Experience
- Minimum of 5 years' experience in field service, technical support, or equipment servicing roles; minimum of 1 year of experience in a direct or indirect leadership role.
- Required Skills
- TroubleshootingTechnical support
Requirements
- Associate degree in engineering, electronics, biomedical technology, or a related STEM field.
- Minimum of 5 years of experience in field service, technical support, or equipment servicing of complex electro-mechanical systems.
- Minimum of 1 year of experience in a direct or indirect leadership role.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Ability to travel up to 75% for site visits and corporate meetings.
- Valid driver's license with a clean driving record.
- Access to a reliable service vehicle that meets insurance requirements.
- Must be able to pass a prohibited substance test as this is a safety-sensitive role.
Responsibilities
- Lead and develop a regional team of Field Service Technicians to achieve organizational goals.
- Manage daily field service operations, including coaching, motivation, and performance management.
- Handle escalated customer complaints and provide subject matter expertise.
- Ensure service delivery meets contractual Key Performance Indicators (KPIs) and financial expectations.
- Maintain a continuous improvement culture that adheres to company Quality Policy and regulations.
- Conduct team meetings for communication and feedback.
- Recruit and retain high-performing technical staff.
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