Associate Manager, Field Services (West)
B
Boston ScientificMedical Device
This is a remote, field-based role based in the West U.S. region.Full-TimeManager
Salary85,000 - 161,500 USD per year
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Job Details
- Experience
- Minimum of 5 years' experience in field service, technical support, or equipment servicing.
- Required Skills
- TroubleshootingTechnical support
Requirements
- Associate degree in engineering, electronics, biomedical technology, or related STEM field.
- Minimum 5 years of experience in field service, technical support, or equipment servicing of complex electro-mechanical systems.
- Minimum 1 year of experience in a direct or indirect leadership role.
- Valid driver's license, clean driving record, and access to a reliable service vehicle.
- Ability to travel up to 75% for site visits and corporate meetings.
- Strong verbal and written communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Must pass a prohibited substance test due to the safety-sensitive nature of the role.
Responsibilities
- Manage daily field service operations and support capital equipment and service offerings.
- Coach, develop, and motivate a regional team of Field Service Technicians.
- Handle escalated customer complaints and provide subject matter expertise.
- Ensure team compliance with quality systems, performance goals, and contractual KPIs.
- Lead recruitment, retention, and performance management initiatives for the team.
- Conduct regular team meetings to communicate information and gather input.
- Maintain up-to-date knowledge of internal work processes and policies.
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