Solutions Associate
New
C
Capital Markets Gateway LLCFintech
United States (Remote)Full-TimeMiddle
Salary$90,000 - $115,000 a year
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Job Details
- Experience
- At least 2 years of experience
- Required Skills
- Project ManagementProduct ManagementAccount ManagementClient relationship management
Requirements
- Bachelor's degree required (Finance, Economics, or Engineering preferred)
- At least 2 years of experience in solutions management, engineering, project management, product management, account management, sales, customer success, or implementations
- Demonstrated relationship-building skills with internal and external customers
- Strong empathy for customers and passion for project management and organization
- Exceptional communication skills with strong attention to detail
- Independent and self-directed
- Process-oriented with strong time management skills
- Experience at the intersection of technology and customer enablement
- Understanding of technical aspects of software implementation is a plus
Responsibilities
- Develop an in-depth understanding of our customers, their business domain, and workflows
- Work collaboratively with customers and internal stakeholders from project inception through the go-live implementation
- Support customers through the onboarding journey, serving as a point of contact for project and functional inquiries
- Help build and execute detailed project plans to ensure the timely delivery of services and deliverables; produce weekly/monthly status reports
- Document customer process flows, identify system gaps, and work with internal stakeholders to prioritize customer commitments and needs
- Serve as a connector between our product development teams and our customers to ensure on-time delivery of system configurations and project go-live
- Build trusting and meaningful relationships with product champions and key points of contact within each customer, and stay current on their needs
- Lead multiple implementation projects and technical software deployments
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