Customer Happiness Team Member
New
W
Who Gives A CrapEco-friendly household goods
Manila, PhilippinesContractMiddle
Salary280 PHP per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingSlackActive listeningCustomer support
Requirements
- Empathetic problem-solving and active listening skills.
- Ability to craft thoughtful, personalized responses without relying on templates.
- Strong self-awareness and ability to manage personal energy.
- Proactive approach to seeking performance feedback.
- Must have weekend and holiday availability.
- Flexibility to scale up to 40 hours a week during high-volume periods.
- Ability to work full 8-hour days during specific peak periods (Oct 12-16, Dec 14-Jan 8).
- Proficiency in collaborating via remote communication tools.
Responsibilities
- Deliver human-first resolutions across email and social media DMs.
- Resolve product issues, delivery updates, and subscription needs end-to-end.
- Identify recurring product issues and system roadblocks.
- Provide actionable feedback and operational insights to leadership.
- Engage in team discussions and collaborate on Monday.com and Slack.
- Use active listening to validate customer concerns and solve root issues.
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