Administrative Assistant
New
P
Pyramid HealthcareBehavioral Healthcare
This role will require the applicant being hired to reside in the state of Pennsylvania.Full-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceAttention to detailEHRData entry
Requirements
- High School diploma required; Bachelor’s degree preferred.
- Experience in administrative functions preferred.
- Experience within the behavioral healthcare field preferred.
- Strong verbal and written communication skills with the ability to interact with empathy and professionalism.
- Proficiency in data entry and ability to learn electronic systems quickly.
- Strong attention to detail, organization, and follow-through in a remote work environment.
- Ability to manage sensitive information and maintain confidentiality.
- Ability to work collaboratively with internal teams and adapt to changing needs and priorities.
- Willingness to complete all required trainings as designated by the company and accreditation entities.
Responsibilities
- Answer incoming phone calls, emails, and inquiries from families, referral sources, and stakeholders in a professional, compassionate manner.
- Provide general program information, clarify next steps in the admissions or referral process, and answer questions as appropriate.
- Review client records to confirm information such as admission status, appointment times, assigned clinician, and discharge plans when authorized.
- Identify and connect callers with the appropriate department or staff member when unable to answer directly.
- Gather accurate information and ensure a timely follow-up call or email with requested details.
- Document all calls, messages, and follow-ups in the electronic health record or customer management system.
- Coordinate with internal departments including admissions, clinical, medical, and billing to ensure consistent communication.
- Maintain updated knowledge of programs, services, and points of contact across all service lines.
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