Senior Enterprise Customer Success Manager
J
JobgetherE-commerce, Payments
BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Professional fluency in Portuguese and English; Spanish proficiency is a plus.
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceBusiness IntelligenceStakeholder managementSaaSAccount ManagementData analytics
Requirements
- 5+ years of experience in Customer Success Management, Account Management, or similar customer-facing roles.
- Professional fluency in Portuguese and English; Spanish proficiency is a plus.
- Experience working with technology platforms, SaaS solutions, or complex digital products.
- Proven experience managing large enterprise accounts and executive-level relationships.
- Background in e-commerce, payments, fraud prevention, or related industries is highly desirable.
- Strong communication, presentation, negotiation, and stakeholder management skills.
- Analytical and metrics-driven approach with experience using data to influence decisions.
- Ability to analyze complex business situations, develop action plans, and drive execution.
- Experience creating and presenting reports using tools such as spreadsheets, dashboards, or business intelligence platforms.
- Familiarity with AI tools and their applications in business environments.
- Highly organized, proactive, adaptable, and comfortable working in fast-paced environments.
Responsibilities
- Manage end-to-end relationships with high-value enterprise customers, aligning solutions with their business objectives.
- Own customer lifecycle management, ensuring satisfaction, retention, and long-term partnership success.
- Conduct strategic business reviews and executive presentations to demonstrate value and identify opportunities.
- Build trusted relationships with key stakeholders across customer organizations.
- Advise customers on best practices and optimize their use of technology solutions.
- Drive renewals and identify expansion opportunities within assigned accounts.
- Partner with internal teams including Sales, Product, Risk, Implementation, and Operations to resolve challenges and improve customer outcomes.
- Represent the organization at industry events, conferences, and customer meetings.
- Develop customer-facing materials, reports, and insights to support strategic conversations.
- Serve as a role model by demonstrating strong customer advocacy and company values.
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