Software Support Specialist
New
M
MilsoftSoftware Support
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- SQLAndroidiOSTechnical support
Requirements
- Bachelor’s degree in GIS, Computer Science, Information Technology, or equivalent work experience.
- Expertise in using electrical infrastructure design and staking software.
- Understanding of SQL statements and ability to create SQL queries.
- Knowledge of Microsoft server/client operating systems and network architecture.
- Proficiency with mobile application deployment for Android and iOS devices.
- Ability to communicate effectively with customers verbally and in writing.
- Familiarity with MultiSpeak or CIM standards (preferred).
- Availability for some travel and after-hours on-call support.
Responsibilities
- Resolve technical support inquiries via remote troubleshooting and diagnostics for FieldSyte modules.
- Advise customers on system settings and configurations to optimize software performance.
- Translate customer concerns into detailed tickets with reproduction steps for the Development team.
- Document complex operational processes into clear knowledge base articles.
- Log all customer interactions in a support ticketing system.
- Adapt to new technologies and software updates through continuous product release cycles.
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