Onboarding & Support Executive
New
L
Let's Do ThisSaaS / Event Tech
Remote in US, ideally ET, CT or MT, ET, CT, MT preferredFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementSaaSAsanaNotionCustomer support
Requirements
- 3–5 years in onboarding, support, or operations roles (ideally SaaS).
- Strong communication and organizational skills.
- Experience with support and project management tooling (Intercom, Notion, Asana or similar).
- Exceptional ability to prioritize, context-switch, and manage high volumes of work.
- Strong instinct for identifying patterns and turning one-off work into scalable solutions.
- Process-oriented and highly proactive.
- Willing to work weekends when required for events (minimum of 5 weekends per year).
- Curious about AI and automation.
Responsibilities
- Support onboarding for new Event Organizers from kickoff through Go Live.
- Configure and manage event builds, registration settings, pricing, ticketing, and platform workflows.
- Deliver onboarding and training sessions to help organizers confidently use the platform.
- Review event builds for quality, accuracy, and best practice before launch.
- Manage support requests from initial investigation through resolution and escalate bugs effectively.
- Improve documentation, workflows, templates, and self-serve resources.
- Collaborate with Account Management, Product, and Engineering teams to improve processes.
- Support race-day preparation, create event runbooks, and travel to events to support live operations when required.
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