Technical Support Engineer
New
M
MoneyHashFintech, Payment Infrastructure
Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, YemenFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- PostmanTechnical support
Requirements
- 3+ years of experience in technical support, payment integrations, or API troubleshooting
- Experience with payment processing concepts including authorization, capture, refunds, and webhooks
- Comfortable using tools like Postman, cURL, and log analysis platforms
- Familiar with payment service providers and common integration challenges
- Excellent problem-solving skills with attention to detail in technical investigations
- Strong written and verbal communication skills in English
- Ability to explain technical concepts to both technical and non-technical audiences
- Experience working in fast-paced startup environments
- Customer-focused mindset with patience and empathy when handling support cases
Responsibilities
- Provide tier-1 and tier-2 technical support to merchants experiencing integration or payment processing issues
- Troubleshoot API integration problems, analyze error logs, and guide merchants through resolution steps
- Debug payment flows, investigate transaction failures, and identify root causes of technical issues
- Collaborate with merchants to resolve provider-specific connectivity and configuration problems
- Create and maintain technical troubleshooting guides, FAQs, and best practices documentation
- Escalate complex technical issues to engineering teams with detailed analysis and reproduction steps
- Support merchant onboarding by providing technical guidance during integration setup
- Monitor system health and proactively identify potential issues affecting merchant performance
- Work closely with third-party payment providers to resolve integration blockers and connectivity issues
- Assist in testing new provider integrations and documenting technical requirements
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