Technical Support Engineer - Federal
New
V
Versa NetworksNetwork Security
United StatesFull-TimeMiddle
Salary$175,000 to $260,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Cloud Computing
Requirements
- U.S. Citizenship required.
- 5+ years in technical support, TAC, or network/security engineering roles.
- Strong expertise in networking: TCP/IP, BGP, OSPF, MPLS, VPNs.
- Strong expertise in security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec.
- Strong expertise in enterprise networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration).
- Strong expertise in cloud & virtualization: AWS, Azure, VMware, containers/K8s.
- Excellent troubleshooting, log analysis, and packet-level debugging skills.
- Strong written and verbal communication skills for customer-facing support.
- Experience supporting federal government customers or regulated environments preferred.
- Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.
Responsibilities
- Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions.
- Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues.
- Serve as a technical liaison between federal customers and Versa engineering teams.
- Document root cause analysis (RCA), workarounds, and permanent fixes.
- Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks).
- Participate in on-call rotation to ensure 24x7 coverage for critical government customers.
- Develop and maintain knowledge base articles and technical documentation for federal use cases.
- Collaborate with product management and engineering to drive product improvements based on customer feedback.
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