Enterprise Solutions Engineer - MSP
J
JobgetherSaaS, IT Services
Based in the United StatesFull-TimeSenior
SalaryBase salary range of $140,000 per year and on-target earnings of approximately $200,000 per year
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Job Details
- Experience
- 10+ years of experience
- Required Skills
- SalesforceSaaSNetworking
Requirements
- 10+ years of experience in solutions engineering, pre-sales engineering, solutions architecture, technical consulting, or a similar customer-facing technical role supporting enterprise B2B SaaS customers.
- Strong experience working with MSPs, IT service providers, or enterprise technology organizations.
- Technical background in IT operations, endpoint management, automation, ITSM platforms, or related technology ecosystems.
- Proficiency in Windows environments, including registry, services, and performance troubleshooting.
- Familiarity with Linux and macOS systems, including basic command-line troubleshooting.
- Strong understanding of networking concepts such as DNS, VPNs, firewalls, and endpoint security.
- Hands-on experience with RMM tools, ITSM platforms, and endpoint lifecycle management.
- Scripting experience with PowerShell, JavaScript, VBScript, or similar technologies.
- Experience navigating complex IT environments and integrating solutions with existing infrastructure.
- Familiarity with tools such as Salesforce, Jira, or Highspot.
- Strong executive presence with the ability to adapt communication styles for technical and business stakeholders.
- Bachelor’s degree preferred; relevant technical certifications (CISSP, Security+, cloud architecture) are a plus.
Responsibilities
- Own the complete pre-sales technical experience for MSP and enterprise customers, guiding prospects through discovery, solution design, demonstrations, evaluations, and proof-of-concept processes.
- Partner closely with Account Executives and sales leadership to develop deal strategies, communicate technical value, and support revenue growth within the MSP market.
- Lead technical conversations with a wide range of stakeholders, including IT teams, service managers, and executive decision-makers.
- Collaborate with onboarding and Customer Success teams to ensure smooth transitions, faster adoption, and long-term customer value.
- Provide technical expertise for RFPs and RFIs by reviewing requirements, developing responses, and aligning solutions with customer objectives.
- Act as a bridge between Sales and Product teams by sharing customer insights, identifying product opportunities, and influencing roadmap improvements.
- Build and maintain reusable technical resources, including demo environments, scripts, playbooks, battlecards, and sales enablement materials.
- Represent the organization at industry conferences, MSP events, customer meetings, and technical forums.
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