Support Engineer
New
V
VolexitySoftware
Remote (USA)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-7+ years
- Required Skills
- AWSPostgreSQLPythonGCPAzureLinuxNetworkingTechnical support
Requirements
- 3-7+ years of experience in technical support, systems engineering, or similar roles
- Strong troubleshooting skills across multi-platform and cloud environments
- Solid understanding of networking fundamentals including DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, and JSON
- Experience with system logs and monitoring tools, including cloud logging infrastructure
- Proven experience writing technical documentation, troubleshooting guides, and customer-facing remediation steps
- Strong written and verbal communication skills
- Experience with Windows, Linux, and macOS environments
- Knowledge of application stacks including Python, PostgreSQL, and Nginx
Responsibilities
- Provide Tier 2/3 technical support for customers and internal teams
- Troubleshoot issues across operating systems, cloud platforms, and application stacks
- Reproduce customer issues in test environments and identify root causes
- Develop and document clear remediation steps, runbooks, and knowledge base articles
- Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
- Support deployments, upgrades, and migrations
- Contribute to improving support processes, tooling, and automation
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