Customer Success Operations Manager
New
N
NcontractsFinancial Compliance
RemoteFull-TimeManager
Salary$85K - $105K; $85K – $105K • Offers Bonus
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementSalesforceOperations Management
Requirements
- Bachelor’s degree in Business Administration, Operations, Information Systems, or equivalent experience.
- 4+ years of experience in Customer Success Operations, Business Operations, Revenue Operations, or Program Management.
- Hands-on experience supporting or optimizing business systems such as Salesforce, Churn Zero, Gong, Once Hub, or Monday.com.
- Demonstrated ability to document and improve business processes, workflows, and SOPs.
- Strong project management and stakeholder management skills.
- Ability to identify operational issues, recommend solutions, and drive improvements.
- Excellent written and verbal communication skills with the ability to translate business needs into system requirements.
- Strong attention to detail and commitment to follow-through.
Responsibilities
- Serve as the operational owner for Customer Success business systems, including Salesforce, Churn Zero, Gong, Once Hub, and Monday.com.
- Partner with leadership and cross-functional teams to improve system functionality, workflows, and automation.
- Design, document, and maintain SOPs, process maps, and operational procedures to ensure consistency and scalability.
- Support the implementation and maintenance of customer lifecycle programs, including onboarding, renewals, and risk management.
- Maintain operational dashboards and reports to provide insights into adoption, process health, and data quality.
- Execute change management for process and technology updates through rollout planning and adoption support.
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