Special Projects Team Lead
New
K
Keller PostmanLegal Services
Remote, Central Standard TimeFull-TimeLead
Salary$65,000 to $85,000 per year
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Job Details
- Experience
- 1-3 years of supervisory or people management experience required
- Required Skills
- Data AnalysisPeople ManagementMicrosoft Excel
Requirements
- 1-3 years of supervisory or people management experience, including managing teams of 5 or more.
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP/XLOOKUP/INDEX-MATCH, conditional formatting, dashboards).
- Intermediate proficiency in Microsoft Office suite (Word, Outlook, PowerPoint).
- College degree.
- Proven ability to manage and motivate staff in a fast-paced, high-volume environment.
- Strong analytical, problem-solving, and decision-making skills.
- Experience delivering performance feedback and developing junior staff.
- Ability to learn and retain protocols for diverse case and project types.
Responsibilities
- Manage a team of 5-10 direct reports, providing daily training, coaching, and task instruction.
- Oversee daily workload, assign intake tickets, and balance simultaneous project needs across case teams.
- Build and maintain Excel dashboards and reporting tools to monitor team productivity and case volume.
- Analyze case and project data using Excel to identify trends, bottlenecks, and staffing needs.
- Deliver regular performance feedback, conduct formal reviews, and implement coaching plans.
- Collaborate with department leadership to improve employee experience and identify training needs.
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