IT Service Transition Lead
New
F
Focus GroupTechnology Services
United KingdomContractLead
SalaryUp to £600 per day
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Job Details
- Required Skills
- Change ManagementServiceNow
Requirements
- Proven Service Transition background within an MSP environment.
- Strong process, transition, and governance discipline.
- Solid working knowledge of cloud and networking technologies (Microsoft, Meraki, Fortinet).
- Experience delivering into enterprise or mid-market accounts.
- Strong understanding of ITIL Service Transition, Service Validation & Testing, Knowledge Management, and Change Enablement.
- Ability to manage complex, multi-stakeholder transitions under time pressure.
- Experience managing transitions involving multiple suppliers and customer stakeholders.
- Experience working with ServiceNow, CMDB management, and operational monitoring platforms.
- Hospitality or multi-site retail sector experience (desirable).
- ITIL or formal service transition qualifications (desirable).
- Exposure to SD-WAN and network security transition (desirable).
Responsibilities
- Leading end-to-end service transition planning and execution.
- Coordinating handover between project delivery, engineering, and service delivery teams.
- Managing transition documentation, RAID logs, and go-live readiness criteria.
- Acting as a key point of contact for client stakeholders throughout transition.
- Identifying and mitigating transition risks across a multi-site network.
- Providing transition governance, reporting, and executive-level updates.
- Confirming target operating model readiness including support ownership, SLAs, OLAs, and escalation paths.
- Planning and coordinating knowledge transfer sessions for service desk and engineering teams.
- Driving operational acceptance and formal service acceptance into BAU support.
- Planning and managing Early Life Support and hypercare periods.
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