Negotiations Escalations Specialist
New
B
Beyond FinanceFinancial Services
RemoteFull-Time
Salary$21 — $21 USD
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceNegotiationCRM
Requirements
- Bachelor’s degree in a relevant field (e.g., Business Administration, Finance, Banking, Actuarial Science) or relevant work experience is preferred.
- Exceptional communication skills, including listening, verbal, and written abilities.
- Proven success working in a metrics-driven, KPI focused environment is preferred.
- Ability to thrive in a fast-paced environment.
- Strong commitment to teamwork, collaboration, and fostering an inclusive environment.
- A deep passion for assisting others, with a client-focused approach.
- Proficiency in technology; experience with Salesforce or similar CRM systems is a plus.
Responsibilities
- Establish and maintain strong relationships with attorneys and paralegals at Law Firms to effectively negotiate delinquent accounts on behalf of clients to cease further legal action.
- Manage a portfolio of accounts simultaneously — including escalated portfolios with active lawsuits or imminent legal action.
- Utilize various tools and resources to consolidate common debts from multiple clients, enhancing negotiation leverage with agencies.
- Secure favorable terms including reduced balances, extended payment timelines, or lump-sum discounts.
- Handle approximately 25-35 outbound/inbound calls daily (minimum of 4 hours a day of on the phone time).
- Review legal documents (such as summons, complaints, and settlement demands) to determine legal status and to confirm settlement status.
- Consistently meet or exceed monthly settlement and compliance goals.
View Full Description & ApplyYou'll be redirected to the employer's site
